If you find that the status of your transaction is indicated as "pending," we want to clarify that this status signifies an inability to process your payment successfully on our end. Due to these circumstances, your order will be considered a failed transaction.
The "pending" status indicates that, unfortunately, our payment processing system encountered an issue while attempting to finalize your transaction. The following are some probable causes of pending orders:
Technical Issues from the App or Web: Technical glitches or issues may arise on the app or website, leading to the cancellation of your order. These technical problems could be related to server errors, connectivity issues, or software bugs.
Insufficient Funds (GCASH, Credit or Debit Cards): If there are insufficient funds in your credit or debit card account to cover the total amount of the purchase, your order may be canceled or failed. We strongly advise you to verify your balance before placing an order with us to prevent this from occurring.
Incomplete Card Details Inputted: For purchases to go smoothly, card information must be correct and complete. During the payment process, an order may be declined or put on hold if there are missing or wrong information. You can avoid this by double-checking your card information before completing the payment.
Network Issues/Low or Intermittent Signals: Unstable internet connections or low network signals can interfere with payment processing, leading to pending orders or cancellations. We recommend ensuring a stable internet connection before proceeding with your purchase.
AMEX Card (We Still Cannot Process): At this time, we regret to inform you that we are unable to process American Express (AMEX) card payments. Please use alternative payment methods, such as Visa, MasterCard, or another mode of payment, for a smooth transaction.
Wrong Input of CVC (Card Verification Code): The Card Verification Code (CVC), also known as the card security code, is a crucial security measure. If the CVC provided during the payment process is incorrect, the transaction may be flagged as suspicious, leading to a pending status or cancellation. Always ensure you enter the correct CVC to complete your order successfully.
Important Notice: Your order is considered a failed transaction and it shouldn't be charged to you, but by any chance that you check your account or billing statement there is a charge please don't hesitate to contact us back so that we can further escalate this to our payment processor and with your issuing bank, or we might suggest filing a bank dispute directly to your issuing bank. Our customer support team is available to assist you and address any issues promptly. If you encounter any difficulties during the payment process or have any questions, please don't hesitate to reach out to our dedicated support team for immediate assistance. We strive to make your shopping experience as smooth and pleasant as possible, and we appreciate your understanding.