Why do I have to send documents to verify my account?
If we see a possibility of an unauthorize or fraudulent transaction, our Customer Support Team will request that you send verification documents. You will be asked to submit verification requirements for any of the following reasons:
1. You are using a non-3D Secure card.
2. You are using a new credit card in your account.
3. Our fraud team suspects suspicious behavior in your account.
What are the accepted valid IDs?
1. Philippine Passport
2. Driver’s License
3. PhilHealth ID
4. SSS/UMID Card
5. Postal ID
6. TIN ID
7. Voter’s ID
8. PRC ID
9. Senior Citizen ID
10. OFW ID
Why does Metromart verify my account?
At MetroMart, we value account privacy and security highly. We take strict efforts to maintain the security of the customers we serve and to prevent fraudulent transactions in order to protect your MetroMart shopping experience.