Upon confirming the items and details of your order, MetroMart will automatically initiate the reversal of your funds to your issuing bank for out-of-stock item/s.
**For out-of-stock item/s using credit or debit card payments:** The refund will reflect back in your account within 5-10 business days for debit and credit card transactions.
**For out-of-stock item/s using GCash transactions:** The refund will reflect back in your GCash account within 1-3 business days for GCash transactions.
**Important Notice:** The duration of releasing the funds is dependent on your issuing bank's policies. Please be guided that the indicated standard timeframe is implemented by the bank as their reversal process and not by MetroMart. We strongly recommend contacting your issuing bank if 10 business days for card transactions and 3 business days for GCash transactions have passed and funds have not been returned.